Frequently Asked Questions

What types of products do you offer?

We offer a wide range of household products through our Qatar-based online shopping website, including premium kitchenware, stylish home decoration, cleaning supplies, and home accessories. Explore our collection for high-quality home essentials like kitchen racks, dish racks, foldable storage, and kitchen cabinets, all at the best prices.

Do you offer customer support?

Yes! Our customer support team is ready to assist you with any inquiries regarding orders, shipping, returns, or product details on our e-commerce platform.

Call or WhatsApp: +974 59959535

Email: info@homesouq.qa

Do you offer discounts or promotions?

Yes! We frequently offer special discounts, seasonal sales, and exclusive promotions on our online website. Visit regularly to stay updated on the latest deals for home improvement products.

What are your delivery and payment options?

We provide fast and reliable delivery across Qatar, usually between 24–48 hours. Free delivery is available on orders above QAR 39. For payments, we accept Cash on Delivery (COD), credit or debit card payments, and Fawran (instant bank transfer), ensuring a secure and convenient shopping experience.

Is it safe to shop from your website?

Absolutely! Our online shopping platform is 100% secure, user-friendly, and trusted by customers across Qatar. We are proudly Theqa-certified, ensuring our e-commerce website meets the highest standards of digital trust and customer protection. We also offer safe payment options, clear return policies, and friendly support, so you can shop with complete confidence.

Can I change or cancel my order after placing it?

Yes! You can request changes or cancellations before your order is processed. Please contact our customer support team for quick assistance.

Call or WhatsApp: +974 59959535

Are your products guaranteed for quality?

Yes! All our home essentials and household products are carefully selected and meet the highest standards for durability, performance, and customer satisfaction.

What makes HomeSouq different from other?

At HomeSouq, we focus exclusively on home essentials and household products, ensuring top quality, affordable prices, fast local delivery, and trusted customer support. Our curated collection is designed to enhance comfort, style, and convenience in your home.

Are the products on HomeSouq durable and long-lasting?

Yes! We carefully source and select high-quality, durable products that offer long-term usability and value for money. Customer satisfaction is our top priority.

How do I stay updated on new arrivals and discounts?

You can:

Are your home products suitable for apartments and small spaces?

Yes! We specialize in space-saving home products perfect for apartments, flats, and small homes in Qatar. Our foldable cabinets, compact dish racks, and multi-purpose organizers are customer favorites.

Is there a warranty on your products?

Yes! At HomeSouq, we offer a 7-day warranty on all products. If you receive a damaged, defective, or incorrect item, you can contact our customer support within 7 days of delivery for a return, replacement, or refund. Your satisfaction is our top priority.

What happens if I'm not home during delivery?

If you're unavailable at the time of delivery, our team will contact you to reschedule or arrange a convenient drop-off time. We aim to make every delivery as smooth as possible.

Can I find furniture items on HomeSouq?

We focus mainly on compact, functional furniture like shoe racks, side tables, foldable cabinets, and wall-mounted shelves great for Qatar homes and apartments.

Do you offer installation or setup services?

Yes! We offer free installation for select products across Qatar. Our delivery team will assist with basic setup at no extra cost. For more details, check the product description or contact our support team on WhatsApp.