Refund Policy

Return, refund and replacement policy depends on products. 

For return, refund or replacement, the complaint should be reported to us via our contact methods (website, contact phone number or WhatsApp) within 7 days after delivery. If a product is having a different warranty or returns period, it will be specified on those product pages.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the product is having manufacturing defect, damage or any technical issues, a detailed video of the damage/defect must be attached.

Replacement, Exchange or Refund policy is applicable only for the products which have technical issues within warranty period. We can Replace, Exchange or Refund if the product is damaged. No refund or exchange will be given if product has no issues like – damage or technical issues.

Note- Any refund will be processed only for actual product price. Delivery ,Installation and processing fee will not be refunded.

No warranty of any kind would be available on any products that are provided as part of promotional deals, special offers, bundle offers, clearance stock, or noted as free or super low price.

In case of product return that doesn't have any defect or damages, Customer will have to pay a processing fee of QR 15 or less (will be informed upon return request). If customer need full refund  they can return the product to our warehouse directly, in this case they will receive a full refund without any processing fee.

CUSTOMER SATISFACTION (STANDARD RETURN POLICY)

• Return for replacement or exchange with in: 7 days
• Return for refund within: 7 days

The following conditions are not acceptable for return, warranty and replacement.

• Any physical damage
• In invoice not indicated warranty period
• Returned without original invoice

Additional non-returnable items:

• Gift cards

To complete your return, we require a receipt or proof of purchase.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at  +974 59959535 or info@homesouq.qa for questions related to refunds and returns.